Below are some frequently asked questions from tenants about the EV Charge app.

About the EV Charge app

Why do we need an app instead of the website (tenant)?
The EV Charge app is an extension of your tenant, allowing you to generate additional revenue by offering ad-hoc payments to EV drivers. The app contains features that aren’t available in the web version of the tenant. It also helps expand your services to anonymous EV drivers, as well as your customers.

Is the EV Charge app a standalone product?
No, the EV Charge app isn’t a standalone product. You require a tenant environment set up to use the EV Charge app.

To use the EV Charge app’s ad-hoc payment feature, you need an integration with Everon's Billing Engine. If your tenant isn't integrated with the Billing Engine, please contact your account or customer success manager.

Which parts of the EV Charge app are optional?
Certain features in the EV Charge app are optional and you can choose to enable or disable them, depending on how you want to offer the app. These features include:

  • Ad-hoc payments by credit card: This can only be configured if you have a dedicated integration with Everon's Billing Engine.

  • User login: Drivers have the option of logging in to the EV Charge app or remaining anonymous.

  • Payments by charging card: Only users who are logged into the EV Charge app can pay using charging cards. You must enable the “User login” feature for this to be possible.

How does the EV Charge app ensure price transparency for drivers?
To ensure price transparency, the EV Charge app shows applicable tariffs and fees in the station details. If a roaming partner hasn't provided their applicable tariffs, drivers can’t start a transaction via the app.

About the app stores

How do we make our EV Charge app available from the app stores?
Our Professional Services team will commission your EV Charge app in the app stores. To do so, they need branding assets, such as your company logo and colors, links to your privacy policy and other relevant locations, and text to describe the EV Charge app to your users.

Your EV Charge app will be hosted by Everon in our app store accounts. However, if you prefer to host the app using your own accounts, you need to grant us permission to commission and upgrade your app.

How long does it take for the iOS App Store and the Google Play Store to accept the apps?
This varies per app store. It can take anywhere from a few days up to a week for each app store to accept the app.

What is Everon responsible for once our EV Charge app is commissioned and available in the app stores?
Everon is responsible for upgrading your EV Charge app in the app stores, while you are responsible for managing billing, collection, and payouts. You will create an account with Adyen and provide us with the details, so we can integrate your EV Charge app with Everon’s Billing Engine. You can then manage your billing, collection, and payouts.

About our payment service provider

Which payment methods are supported by the EV Charge app?
Payments made through the EV Charge app are handled by our payment service provider Adyen. Currently, you can choose from the major international credit cards like Visa, Mastercard, and American Express.

How secure are payments made through the EV Charge App?
Payments made through the EV Charge app are processed by our payment service provider Adyen, whose platform meets the highest standards of security, integrity, and stability. Processed payments are PCI compliant, meeting all requirements of the PCI Security Standards Council

Credit card details are encrypted by Adyen, meaning Everon and our customers can’t see or access unencrypted cardholder data.

What costs are involved in owning an Adyen account and using their services?
Depending on the amount of payments you expect to process, pricing for your account may differ. Please contact Adyen for more information.

How often does Adyen pay out the tenant?
This depends on your contract with Adyen.

How do I set up a contract with Adyen?
Please contact Adyen for details.

About payments

What happens if a payment fails due to insufficient funds or a network failure?
Drivers can currently charge their EV before the payment goes through. Please contact Adyen for more information on payment failures.

What happens if a payment is made in the EV Charge app using a stolen credit card?
This depends on your contract with Adyen, who offer a risk management solution for minimizing fraud and managing disputes.

How do I do dunning?
You can import our transaction report data and Adyen’s payment report data to your ERP system. After doing this, you can map charging sessions based on their unique Transaction ID. In addition, our system displays the unique Payment Service Provider ID, which enables you to cross-check a specific transaction in Adyen.

How do I do reconciliation?
You can import our transaction report data and Adyen’s payment report data to your ERP system. After doing this, you can map charging sessions based on their unique Transaction ID. In addition, our system displays the unique Payment Service Provider ID, which enables you to cross-check a specific transaction in Adyen.

How can I get all of the necessary payment data in my own financial system?
You can import both a report from your tenant and Adyen’s reports into your financial system. These are always exported in CSV format.

What does it take to set up and manage the tenant, invoicing, and collection of payments if there is an Everon contract?
This is explained further in Setting up the EV Charge app.

How can I provide support to users that have a problem with a payment? How do I find their transaction in Everon? How do I find their transaction (or credit card) in Adyen?
To provide support to users who experience problems with their payments, you need the support ID that’s related to their card. This support ID will also be printed on their receipt. You can then look up this support ID in Everon. To find their transaction in Adyen, use their support ID as the shopper reference.