When your customers set up their account, they are required to provide a billing contact. You can contact this person should any issues surrounding billing arise, such as overdue payments or invoice disputes.
To find an account's billing contact:
- Go to Accounts.
- Search and select the account from the list.
- Open the Billing information tab.
- Scroll down to Billing contact.
You should see a name, email address, and phone number with which you can contact the correct person.
Accounts that were created before it was possible to include a separate billing contact may not have a contact phone number. In this case, use the account owner's name and email address instead.