- Affected users:
- Affected flows:
We've added a Suspended status for tokens, which allows a token's subscription to continue but stops it from being accepted as valid by any station (private, public, or roaming). This means you can stop your customers from using their token when they fail to pay for their subscriptions, and resume it when they have met their payment obligation. You can change the status for both individual and multiple tokens, depending on your needs.
As the first part of this release, it's only possible to suspend a token using the API. In doing so, its Suspended status appears both in the Cards list and a specific card's Overview tab. The dropdown that you would normally use to change the status of a card isn't fully developed yet for this status, and will be part of a future release. However, if the card is already suspended via the API, you can click the status opposite to its current one to resume the card as needed through the UI. It's advised to use the API if you're unsure.
Learn more about card statuses.
Don't have access to Tokens API? Contact support for more information.