This page contains pre-requisites and instructions for connecting charging stations to the Everon platform. There is also troubleshooting information to assist with connectivity issues.   

These guidelines are aimed at tenant users who are involved in connecting stations to Everon. 

Step 1: Check station compatibility

Confirm that the station meets the following requirements before connecting it to your Everon tenant:

  • The station supports OCPP 1.6 and above. Contact the station vendor if you're unsure.
  • The station model is already integrated with Everon. Contact your Everon customer success or sales representative for this information.

Step 2: Prepare the connection

Check your hardware vendor's documentation to find out which connection types the station supports. You can import stations with the following connection types into Everon:

  • GSM, i.e. connectivity via SIM card.

    Ask your hardware vendor if they provide SIM cards or if they should come from Everon. 

    If you decide to supply your own SIM cards, you will need to decide on a SIM card provider.

  • Wi-Fi

  • Ethernet

Step 3: Find the station ID

Station ID is used in Everon as a unique identifier for charging stations. The location of the station ID varies per hardware vendor, but it's usually easy to find. For example, on the station itself, on the box that the charging station was delivered in, or on the invoice.

Station ID is sometimes referred to as charge point ID or charge box ID.

Step 4: Import and activate the station in Everon

To manage the station using the platform, the station needs to be imported and activated in Everon.

You can import stations individually or in bulk, by uploading a CSV file. During import, you need to provide details about both the station and connector specifications.

Once the station is imported, it must also be activated. You can activate a station on behalf of an account. Alternatively, customers who are assigned the account owner role can activate their own station.

Step 5: Connect the station to Everon

Your station should come with documentation to help you connect to a backend system like Everon. We strongly recommend having this information available for step 5.

After completing the instructions in steps 1 to 4, you can connect to Everon through the station's configuration settings. Below is the information you need:

  1. URL: ws://everon.io/ocpp/
  2. Station ID (or equivalent field): Use the station ID you found in step 3.
  3. SIM card information required:
    1. APN of the network provider
    2. APN username and password (if required)
    3. SIM card pin (if required)

Troubleshooting

If the station doesn't connect to Everon, try checking the following:

Is the station powered on? 

  • Is the station switched on correctly?

Is the station connected to a mobile network?

  • Does the SIM card have good connectivity? You can check this from the configuration menu of the charging station.
  • Was the PIN code of the SIM card entered correctly?

Is the station connected to Everon?

  • Is the backend URL correct? If there's an additional path in the station's configuration menu, delete it and try re-adding the path to the URL: ws://everon.io/ocpp/
  • Was the correct station ID/charge point ID provided? Contact the hardware vendor if this is unclear. 
  • If your connection is unstable or breaks, go to the Configuration tab of a station in Everon and configure the station to send a WebSocketPingInterval (if supported) at 10.
  • If the station’s configuration isn't visible from the UI:
    • Find the station in Everon and go to the Terminal tab.
    • Select GetConfiguration from the Action dropdown menu.
    • Enter {} in the Payload box.
    • Click Send message.
    • If the response is green, it means the station is connected and you can see the configuration details in the Configuration tab of Everon.
    • If a red banner is displayed, it means the station can't send the configuration. This could be because the station isn't connected properly to Everon. Check with the hardware vendor if their stations have connected to Everon previously. If you still can't troubleshoot, contact the Everon support team.