When a card is deactivated, its subscription is canceled and it no longer works. Tenant admin, customer support, or support agent users can deactivate a card in one of two ways:

  • With immediate effect by directly ending its subscription. This is useful when a card was activated in the wrong account.
  • After the subscription ends, meaning the card remains active until the subscription's billing cycle ends.

Deactivate a card

Deactivate immediately

To deactivate a card with immediate effect:

  1. Go to Cards.
  2. Search and select the card.
  3. Open the Details tab.
  4. Select Deactivated from the status dropdown.
  5. In the pop-up, select Immediately.
  6. Confirm the action by clicking Deactivate.

The card is deactivated, ending its subscription.

Deactivate after subscription ends

To automatically deactivate a card after its subscription ends:

  1. Go to Cards.
  2. Search and select the card.
  3. Open the Details tab.
  4. Select Deactivated from the status dropdown.
  5. In the pop-up, select After the subscription ends.
  6. Confirm the action by clicking Deactivate.

The card remains active and works until the subscription period ends, when it's automatically deactivated.

During the period that the card is pending deactivation, you can set it back to active:

  1. Go to Cards.
  2. Search and select the card.
  3. Open the Details tab.
  4. Click stop the deactivation process under the status dropdown.
  5. Click Stop to confirm.

Reactivate a card

The process to reactivate a card depends on how the card was deactivated:

  • When a card is deactivated with immediate effect, the system automatically imports a new card. The new card has the same contract ID and RFID as the deactivated card, but it has a different unique identifier in the database.
  • When a card is deactivated after its subscription ends, the system doesn't automatically import a new card. Tenant admin, customer support, or support agent users can reimport the card using the same contract ID and RFID. The newly imported card receives a unique identifier in the database. During import, the system checks whether other cards with the same contract ID and RFID already exist in the database. If so, it only imports the card if its counterparts were deactivated, so that there are never multiple active cards with the same contract ID and RFID.

In both cases, duplicate cards with the same contract ID and RFID appear in the system:

  • An inactive card.
  • One or more deactivated cards that still sit in the accounts they were once active in.

The card's charging history is linked to its unique identifier rather than its contract ID or RFID. This means that a deactivated card's data isn't carried over to its duplicates, but anyone with access to it can still view and download its charging history.

To reactivate a card:

  1. Go to Cards.
  2. Search the card using its RFID or contract ID.
    • If multiple cards appear in the search results, select the inactive card.
    • If only one card appears, import the card.

  3. Click Activate and follow the steps in the wizard.

Customers can't deactivate a card themselves, but they can reactivate it if it was deactivated with immediate effect because a duplicate is created automatically. If the card was deactivated after the subscription ended, the duplicate must be imported by a tenant admin, customer support, or support agent user first.