Each card starts its journey in the platform in the same way: by being imported and stored in the database. After import, cards must be activated so that stations recognize them as valid charging tokens. 

Card lifecycle

The diagram below illustrates the general lifecycle of a charge card.

Card statuses


DescriptionWho can change the status after activation?
ActiveThe card is activated in an account and ready to use. See Activating stations and cards.
  • Tenant admin
  • Customer support
  • Support agent
  • (Sub-)Account owner
  • (Sub-)Account admin
BlockedThe card was blocked, meaning the card holder can't use it to charge. This option works well for cards that have been misplaced. See Blocking and unblocking cards.
  • Tenant admin
  • Customer support
  • Support agent
  • (Sub-)Account owner
  • (Sub-)Account admin
Deactivated

The card was deactivated. Its subscription is cancelled and the card holder can't use it.

It's possible to reactivate cards:

  • If the card was deactivated with immediate effect, a duplicate card is imported in the database. The duplicate has the same contract ID and RFID, but a different unique identifier. See Deactivating cards.
  • If the card was deactivated after the subscription ended, it's possible to reimport the card using the same contract ID and RFID. The newly imported card receives a different unique identifier. See Deactivating cards or Importing cards.
  • Tenant admin
  • Customer support
  • Support agent
  • (Sub-)Account owner
  • (Sub-)Account admin
Suspended

Similar to Blocked, except that customers can't change the status back to Active.

API only

It's currently only possible to suspend cards using our Tokens API.

  • Tenant admin
  • Customer support
InactiveThe card is ready to be activated. See Activating stations and cards.N/A
PendingThe activation process was started by a Tenant admin, Customer Support, or Support agent system user. The customer must agree to subscription terms to complete activation. See Activating stations and cards.N/A